FAQs
London Vibes Support
FAQs
Find quick answers about orders, delivery, exchanges, payments, and product care. If you still need help, reach us at info@londonvibesofficial.com.
How can I place an order?
Select your product, choose the available size or option, add it to cart, and complete checkout with your delivery details.
How long does delivery take?
Delivery timelines can vary by city and courier availability. Once your order is confirmed, we process it as quickly as possible and share updates through the contact details provided at checkout.
Can I exchange my order?
Yes, exchange requests can be reviewed if the item is unused, unwashed, and in its original condition with tags and packaging. Please contact us within 7 days of receiving your order.
Do you offer refunds?
We currently prioritize exchanges for eligible items. Refunds, if applicable, are reviewed case by case according to product condition, order issue, and availability.
What should I do if I receive a wrong or damaged item?
Email us at info@londonvibesofficial.com with your order number, photos of the item, and packaging details. We will review and guide you on the next step.
Are product colors exactly the same as shown online?
We try to show product colors as accurately as possible, but slight variation can happen due to lighting, photography, and screen settings.
Need Help?
For order support, sizing questions, or exchange help, contact us at info@londonvibesofficial.com.